Process for Reporting Out of Hours Maintenance Issues

Information for Tenants:

Non-emergency calls “out of hours” will be chargeable to yourself* these will need to be politely honoured.
(*typical charge to answer a call is £25-35 plus VAT, plus any further labour or materials costs on top).

If deemed tenant’s responsibility to pay for the call and any subsequent labour or materials, a charge will be raised against the tenants account and the tenant notified of this. Their balance to pay will continue to show this charge until it is settled.

PLEASE ONLY USE THIS LINE IF IT IS A GENUINE EMERGENCY.

Our Emergency Call Out number is 07947 160 788 (Paul).

Please treat our contractor with respect, if he tells you the issue is not an emergency.

If the contractor advises NON-EMERGENCY, you will need to report the issue via Fixflo.

Scan QRL code above for link to Fixflo Maintenance and repairs software. Our maintenance team will contact you back during office hours.

 

Information for Landlords:

Occasionally there is need for out of hours tenant assistance. For example, a leak or a break in at the tenant’s address and the tenant needs some help outside of normal office hours.

LetsLiveLeeds has an out of hours maintenance line. Tenants are given this number as part of our management services.

Tenants are warned that out of hours calls are chargeable should the issue be deemed as tenant’s responsibility.

Should the contractor receive a call from the tenant the call will automatically be chargeable.

The call out representative will assess if the tenant is responsible for paying the call or the Landlord. They will gather as much information as possible. They will inform the tenant if it is classed an emergency or not. They will take further action appropriately.

Typical charge to answer a call is £25-35 plus VAT, plus any further labour or materials costs on top. Out of hours is in operation when the office is shut.

If deemed tenant’s responsibility to pay, a charge will be raised against the tenants account and the tenant notified of this. Their balance to pay will continue to show this charge until it is settled.